Cancellation Policy:

You have the flexibility to cancel your order up to 72 hours before the scheduled experience without providing a specific reason and if the experience was purchased in the last 10 days (240 hours) prior to the cancellation. A 50% refund is applicable if canceled 48 hours before the experience. Experiences booked within 24 hours are non-refundable. Once an experience starts, refunds are not applicable. In some cases, a deposit may be required to start organizing the experience, in the event of cancelation from you, the deposit will not be returned. In case of a cancellation by us or by our service provider, guests will have the opportunity to reschedule the experience or receive a full refund.

To initiate the cancellation, please email us at hello@keytole.com with a clear statement.

Refund Process:

We commit to reimbursing you within 30 days from receiving your cancellation notice. Refunds will be processed using the same payment method as the order, with no additional fees.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@keytole.co